Municipal sport center service efficiency improvement model



Postgraduate student A.S. Groshev1
Dr.Hab., Professor E.V. Kuzmicheva1
1Russian State University of Physical Education, Sports, Youth and Tourism (SCOLIPE), Moscow

The study analyzes the issues of municipal sport infrastructure accessibility for the local communities versus the reported undersupply of the physical education and sports facilities in some regions. Taken for the case study was one of the municipal physical education and sports centers in Ulyanovsk, the city that reports the available municipal physical education and sports infrastructure meeting only 15.2% of the demand versus the relevant social standards (including 31.1% demand for the sport gyms and 10.2% demand for swimming pools etc.) – to offer a municipal sport center service efficiency improvement model with a special priority to the communal demand for physical education and sports services. Objective of the study was to improve the municipal sport center service efficiency. The specific reported service rates of the center facilities were found to vary in a wide range (24.7% to 50.6% of the standard) per year and 6.8% to 82.0% per week. The ways to improve the service efficiency were explored by a questionnaire survey and some of them were implemented in practice. The new municipal sport center service efficiency improvement model (limited by only a few of the proposed initiatives) was found beneficial as verified by the public attendance and service rate growths and, hence, revenues of the facilities as well. Further studies and initiatives will be taken to expand the range of services offered by the municipal sport center and improve the physical education and sports service accessibility and quality.

Keywords: municipal sport center, service range, service rate, service efficiency.


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